by Jeff Mendelsohn | Sep 10, 2012 | Business Improvement, Employee Management, Personal Improvement
This past week I was reminded of a situation that I had to deal with a while ago. I helped on a small project, just fixing some bugs and finishing up some functions while the head developer was busy doing more important things. Everything was going fine till I...
by Tiffiny Fayerweather | Sep 5, 2012 | Uncategorized
In the new day of internet, email, IM’s and texting businesses have gone the way of electronic communication. Jump onto one of your utility websites and you can bet at least one of them have the “customer service” button that leads to an online chat. This is good,...
by Linda Fayerweather | Sep 4, 2012 | Business Culture, Personal Improvement, Uncategorized
The first Labor Day holiday, created by the Central Labor Union of New York, was celebrated on Tuesday, September 5, 1882 and now many of us see this holiday as end the of summer. Celebrate today the 364 days you work and help make the world economy revolve. Yes, we...
by Linda Fayerweather | Sep 3, 2012 | Business Planning, Changing Lanes Events, Planning for Business
Owning your own business means you are responsible for everything. Often, this means “what ever is on fire, gets taken care of first”. This Live Webinar will be for business owners to explore and trouble shoot the areas all businesses have in common. ...
by Jeff Mendelsohn | Sep 3, 2012 | Business Improvement, Selling
This week I got a reminder from a good business friend about the selling process that I want to share with everyone. A few lessons are from my friend and few are from me. When writing a proposal or when talking about a service/product, start from the beginning and...
by Tiffiny Fayerweather | Aug 29, 2012 | Customer Service & Culture, Employee Management, Financial
Your business is growing and the next step in the commitment process is that crying, stress-filled little bundle of wages, taxes and insurance payments. It’s time to talk about salaries. Adding on a new staff member is expensive and there is no guarantee you will get...
by Linda Fayerweather | Aug 28, 2012 | Uncategorized
Like the law of gravity, the Law of Profitability does not change over time. Everyone knows that a business must make enough money to pay all its bills but often employees and customers forget that businesses are in business to make a profit. Knowing what your...
by Jeff Mendelsohn | Aug 27, 2012 | Business Culture, Business Improvement, Personal Improvement
I helped a business friend work on a web site for one of his clients. We were making changes to their membership service site, a small dynamic site. Something that would take six to eight months. At first the experience was a huge mess. There was a VP of a department,...
by Tiffiny Fayerweather | Aug 22, 2012 | Business Culture, Customer Service & Culture, Employee Management
Recently, I was listening to someone talk about their new mission statement and my ears perked up when he started talking about not being able to read another business’s mission statement on an elevator ride because it was too long. He pointed out that your...
by Linda Fayerweather | Aug 21, 2012 | Benchmarking, Business Management, Business Planning
Changing the way we do things requires doing things differently and causes resistance. In fact, habits are some of the hardest things to change and that is why when we want to create change, we will talk about making the change a “habit”. Resistance is...
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