by Linda Fayerweather | Dec 25, 2012 | Business Culture
The holiday season often slows the business process to a crawl and some business owners will just acknowledge the best business tactic the last two weeks in December is to just smile. While you are smiling, here are things to do: 1. Listen to customers with good...
by Jeff Mendelsohn | Dec 24, 2012 | Customer Service & Culture, Financial
A few weeks ago I received a telemarketing call from a billing company that wanted to sell me a collection service. Instead of billing my clients directly this company would bill my clients, take 10% but would guarantee all my clients would pay and pay on time. The...
by Tiffiny Fayerweather | Dec 20, 2012 | Business Management, Business Planning, Customer Service & Culture, Employee Management
In business people come and people go. Sometimes it’s voluntary and other times, not so much. Either way your business needs to have a plan of action to keep from missing any steps. No matter what the reason for separation an exit strategy should include a checklist....
by Linda Fayerweather | Dec 18, 2012 | Business Improvement, Employee Management, Personal Improvement
If you own a business, strive to own one in the future, or are working for someone else, as the year comes to an end, we often think about change. If you were born before 1980, you might want to take some lessons from the Millennial Generation, these youngsters were...
by Jeff Mendelsohn | Dec 17, 2012 | Business Culture, Customer Service & Culture
It isn’t all about the products/service, price or location, sometimes it comes down to what your customer experiences when they visit your store. I was talking to a potential client a few weeks ago. She owns a small pastry shop. In her shop she has an area where...
by Linda Fayerweather | Dec 11, 2012 | Benchmarking, Business Planning, Goals, Uncategorized
Business owners often have a love hate relationship with budgeting. The Fortune 1000 would not think about joining the next fiscal year WITHOUT a budget, so why is it so hard for the smaller business to do this time honored process. Here are the three areas I see...
by Jeff Mendelsohn | Dec 10, 2012 | Customer Service & Culture, Financial
It is always nice to give a discount to friends and family but it can really hurt your business if you don’t have a clear policy in place. So who should you give a discount to and how much? To keep it simple, discounts are for people who fall into the following...
by Tiffiny Fayerweather | Dec 5, 2012 | Business Culture, Business Improvement, Business Management, Employee Management
Buying Christmas gifts for family members is hard enough and now you have to buy something for your staff members too! Whether you want to give everyone the same gift across the board or make each one a little more personalized, a conversation with your accountant...
by Linda Fayerweather | Dec 4, 2012 | Business Culture, Economics, Selling
The other day, I was speaking with a successful business owner in her late fifties who runs a retail operation with over 40 employees. Even though she was tired and feeling very burnt-out, she was planning to wait another three to five years before selling her...
by Jeff Mendelsohn | Dec 3, 2012 | Customer Service & Culture
A few weeks ago I was at a local comedy club, per usual they ask you to turn off cell phones, keep your table talk to a minimum, no cameras, and just enjoy yourself. The group next to us had a really difficult time not talking. They didn’t heckle the comedian...
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