by Jeff Mendelsohn | Oct 7, 2013 | Business Management, Customer Service & Culture
In all my years being a customer I have dealt with some pretty ridiculous policies. Policies that cripple businesses by pushing customers away or forcing employees to have their hands tied when it comes to helping customers. It always boggles my mind why you would...
by Tiffiny Fayerweather | Oct 6, 2013 | Uncategorized
If you think the government shutdown has no affect on your small business, think again. Many programs aimed towards helping small businesses are temporarily closed and that means your business could have to wait for services such as small business loans and e-verify....
by Linda Fayerweather | Oct 6, 2013 | Customer Service & Culture, Selling
Time and time again we hear “The customer is Always Right!”, yet we all know we are not always right nor are our customers. The challenge is to figure out what will create a satisfied customer and over all, the customer deserves to be respected. In Lean...
by Jeff Mendelsohn | Sep 30, 2013 | Business Planning
Every business should have a business plan. But chances are it won’t hold up to reality. What? Why have a business plan then? Business Plans are here for one reason, to get you to think through your business by putting your thoughts on paper so you can see the...
by Linda Fayerweather | Sep 29, 2013 | Uncategorized
Recently, I found myself twice realizing that business buzz words are sometimes welcome and sometimes – not so much. The welcoming event was when I was talking with a lean consultant and by each of us using buzz words we quickly were able to do that “get to know you...
by Linda Fayerweather | Sep 23, 2013 | Planning for Business, Trends
“You gotta get a niche” is heard over and over and what I’ve seen is just finding the right micro market can be hard. Realize that most of us have some selected information or knowledge we can share. Using the word NICHE, this is a simple way to...
by Jeff Mendelsohn | Sep 23, 2013 | Business Improvement, Business Planning
I’m a perfectionist that doesn’t have time to be perfect. That drives me bonkers but I’ve realized it is a battle I will never win. It is true that if I’m allowed or allow myself to have unlimited time to complete a project, lets say a web...
by Tiffiny Fayerweather | Sep 22, 2013 | Business Improvement
Raise your hand if you hate that box of receipts you’ve been meaning to put into your financial program for the last 6 months or more. Just kidding, don’t raise your hand we all know I can’t see you anyway. But seriously, that box of receipts is out of control...
by Linda Fayerweather | Sep 15, 2013 | Uncategorized
Chip and Dan Heath have come out with another outstanding book: Decisive: How to Make Better Choices in Life. And who doesn’t want to make better choices? The Heath Brothers present many examples of how we, as humans, don’t often get it right. We have...
by Jeff Mendelsohn | Sep 15, 2013 | Business Improvement, Customer Service & Culture, Image & Marketing
Gary owns a parking lot sweeping service. After hours he comes in and cleans parking lots of garbage and rocks. Overall Gary’s business is pretty successful. He has steady customers and enough jobs to keep him busy all year but he has hit a plateau. For every...
Changing Lanes RSS Feed