by Jeff Mendelsohn | Apr 13, 2014 | Business Improvement, Employee Management
Bad employees can ruin a business from the inside out on various levels. They can fail to complete projects on time or at all, spread negativity, drive customers away, just to name a few. But even if your employees are resistant to the bad employee it can still cause...
by Jeff Mendelsohn | Apr 7, 2014 | Personal Improvement
It has been three months since I started using You Need a Budget. I’m pleased to say that I’ve stuck with it and am really starting to get my budget under control. Here are a few things I’ve learned so far. We spend a lot of money going out to eat....
by Linda Fayerweather | Apr 7, 2014 | Uncategorized
You, too can have a trademark, in fact, you may already have one!. A trademark may be a Word, Symbol, Design or Combination word and design, a Slogan or even a Distinctive sound which identifies and distinguishes the goods or services of one party from those of...
by Tiffiny Fayerweather | Apr 7, 2014 | Uncategorized
Summer is FINALLY almost here and it has been one beautiful day after another. Many staff members as well as managers are turning their thoughts to golf, vacation, and other outdoor activities. Summertime temperatures may make you feel your staff has come to a slow...
by Jeff Mendelsohn | Mar 31, 2014 | Business Improvement
For a few months now I’ve been working with a client to connect SalesForce to their website. Overall it has been a good and interesting process. Originally they just wanted to keep their user/company data sync’d but exploring what I have access to as far...
by Linda Fayerweather | Mar 31, 2014 | Saving Time, Security
Traveling for business or personal now means many of us take two, three or more devices with us on a trip. Many of us will have a phone and a computer like device (Ipad, Surface, Laptop, Tablet) and maybe a reading device (Nook or Kindle), too. Travel Tips:...
by Jeff Mendelsohn | Mar 17, 2014 | Business Improvement
Something I’ve been thinking about lately is the customer life cycle and how a customer moves through a business. This is just a rough idea but it got me thinking what I started to break it down. I realized how much not only my business is missing but also how...
by Linda Fayerweather | Mar 17, 2014 | Uncategorized
A well crafted loyalty card is designed to reward existing customers and be an attraction to new customers and that is an economic incentive. The most common one people find is at many coffee shops – buy ten drinks the eleventh one is free. The economics is...
by Linda Fayerweather | Mar 10, 2014 | Uncategorized
Most of us have experienced the “Customer Service Scowl” and know exactly how it feels when we, as customers, are not appreciated. On the other side of the counter, empowering employees to deal with “Customers Scowling” is even trickier. On a recent trip to the...
by Jeff Mendelsohn | Mar 10, 2014 | Business Improvement, Customer Service & Culture
As a web developer I have the skills to build all sorts of cool web based applications. I love being able to build features and applications that make any one’s life easier. But sometimes it backfires on me. Mainly, I can and have spent weeks, months and even...
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