by Linda Fayerweather | May 12, 2014 | Uncategorized
Budgeting is alive and it is everywhere from federal spending all the way down to the cities we live in and organizations we work with on a daily basis. Although budget is not a four letter word, it is often treated that way. A budget goes hand and hand with a...
by Jeff Mendelsohn | May 5, 2014 | Business Management, Financial
Like most people, I’m lazy. No wait let me rephrase that, I like things that make life easier; like the right tool for the job. But these conveniences, even though they make my life easier come at a price. A price that I don’t think most people think...
by Linda Fayerweather | May 5, 2014 | Business Culture, Uncategorized
Be Prepared – the motto of Scouting, boys and girls, and a adage I hold dear. To be prepared requires a little planning especially in an age of digital dependence. With the season of storms upon us, we need to take stock in our businesses and be ready for...
by Tiffiny Fayerweather | May 5, 2014 | Customer Service & Culture, Employee Management, Image & Marketing, Uncategorized
Have you noticed lately when you have a complaint to a company the voice on the other end offers a cheap discount and ends with “Is there anything else I can do for you?” Since when will it be okay to give three free months of a service that does not have anything to...
by Jeff Mendelsohn | Apr 28, 2014 | Business Improvement, Business Management, Employee Management
Last year I was chatting with a business friend who manages a small office. They deal with sensitive information on a daily basis so there is a policy that all paper trash is shredded at the end of the day. All they have to do is dump their paper trash into a hopper...
by Linda Fayerweather | Apr 27, 2014 | Uncategorized
Employee retention is important on several levels and 7o% of the US labor force is looking for a new job according to a recent Jobvite Job Seeker Nation Study. Jobvite, based out of California found that specifically that: 35% of workers change jobs at least every...
by Tiffiny Fayerweather | Apr 27, 2014 | Uncategorized
Having a long string of bad days? Has the winter really gotten you down? Want an easy way to make it a little better? Practice kindness on other people. Seriously. When you make someone else’s day, you make your own that much better. If you don’t believe me, try it. I...
by Linda Fayerweather | Apr 21, 2014 | Benchmarking, Business Culture
Last year, JPMorgan Chase paid $15,600,000,000 (that is billion) to settle two different charges on ethics that were part of the cause of the 2008 financial meltdown and their complacent knowledge of the Bernard Madoff scandal. Both of these were ethical lapses and...
by Linda Fayerweather | Apr 14, 2014 | Business Improvement, Business Management, Employee Management
Recently we celebrated “Equal Pay Day” which means if you do equal work, the pay should be equal. This isn’t socialism, it is common sense. If you are running an ice cream store and all the employees are new this year and you decide to pay those with blue eyes more...
by Tiffiny Fayerweather | Apr 14, 2014 | Uncategorized
The first step towards great customer service starts with the hiring process. Just because an applicant has a great attitude and demeanor, it does not mean that they will always have that on the floor with your customer. You need to ask the right questions to...
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