Recent Blog Posts
Hiring Good Leaders
Hiring can be difficult but knowing what you want in your management can make or break the way your company is perceived by the public. A bad leader can create a negative atmosphere that will spread itself throughput your company and eventually into your customer...
What’s in Your Wallet?
Summer is here and the season of travel is upon us. What's in your Wallet? is a good ad for a credit card, but it is even a better reminder of what is really in your wallet. Before you take off on a trip, take an inventory of your wallet or purse. Make sure you...
Employee Termination
Last week I talked about Who Has The Keys To Your Business? which got me thinking about what else to do when an employee leaves or is terminated. So I made a list! Have the employee do exit paperwork. This paper work could be any thing from 401k transfer permission to...
Automatic Withdrawals
Automatic withdrawals are great, no more forgetting to mail out a check or call the creditor with your credit card numbers. The drawback, however, is forgetting about how many of those convenient withdrawals you have and how much they are for. If you have set yourself...
Who Has The Keys To Your Business?
As I write this I am sitting here staring at a set of keys I found while cleaning out my desk. The keys don't belong to me. They belong to a business I use to work for a very long time ago. The one key opens both the front and back door to the main shop. The other key...
CARs
Every business will have complaints from a customer every now and then. When the customer complaints keep coming in about the same issues over and over is when you need to worry. How you deal with the complaints is what will make your business stand out.
Consider getting your business into CARs or Corrective Action Requests. CARs isn’t just about fixing a problem on the surface, it’s taking a deeper look into the root of the problem and fixing the issue from within your company. Defined it is the measure undertaken to identify and eliminate the source or root cause of a non-conformance to prevent its re occurrence.
Here’s an example:
Your company receives a complaint from a customer that a service was not performed on the day that was agreed upon. This is a weekly service and this is not the first time this customer has called regarding the missed pick-up.
The first time you went through the routine of treating the customer with apologies and promises of better service.
The second time, the customer is a little angrier and slow to accept your apologies.
If you have a third time, you may have lost that customer for good.
Instead of just apologizing your company needs to figure out why the service was not performed. Here’s where you start:
Do You Have 15 minutes?
If you are like me, you may dream of having just an extra hour each day to do ________________. You fill in the blank. What would you do with an extra 60 minutes? Fill in the next three lines because if you know what you would spend an extra hour each day doing. ...
How Are Your 2014 Goals Going?
It is June and I thought to myself, lets see how I'm doing on my goals. Apparently better than I thought but also worse. I've failed to do or complete about 28% of my personal goals. The worst part is I've failed to do 75% of my business goals. But before I get all...
Customer Service = ???
Chaos and Confusion are some small businesses’ response to customer service. You have probably even talked to some. I did when my cell phone died last year. When I called the customer service number, typed in my cell phone number twice, waited for 10 minutes and...
Life Tips
Some common life tips have always been: Drinking 8 glasses of water a day, get plenty of sleep, exercise, eat healthy, be kind to others, put money away into your savings, brush your teeth twice a day. These are all tips I try to do every day to make my life better...