Recent Blog Posts
Are you following up?
If you don't have a customer retention plan as part of your sales and marketing process, then you are missing half your sales. You could be losing customers because they might feel you forgot about them and just thought they were a dollar sign. Here is a simple start...
Deciding to Move to Great
Stephen Covey and the 7 Habits of Highly Effective People has helped 20 million readers learn to be effective. His recent passing was remembered around the world and in 2005, he brought the 8th Habit: From Effectiveness to Greatness to the world. To become a great...
Ask the Right Question.
When it comes doing business it isn't always about the money and it shouldn't be. Beyond doing what you love. It should be about the client. Now, now, hold on, yes you need to make money to pay bills but if all you think about is making money, I doubt you will have...
Attributes of Good Leadership
Hiring can be difficult but knowing what you want in your management can make or break the way your company is perceived by the public. A bad leader can create a negative atmosphere that will spread itself throughput your company and eventually into your customer...
Leave Space for Wisdom
Summer gives us the luxury of slowing down and being more relaxed. With that said, finding time to do all our work, sometimes means taking things more slowly. In our rush around world, we often are so involved in "doing" we forget to reflect on our "being". Think of...
Double Check Before Showing Your Client
One of the worst things you can do is let your clients be the proof reader on a project when they don't know they are the proof reader. It makes you look bad and it wastes everyone's time when they have to point out mistakes rather than focusing on the result. A...
Customer Service and Summer Casual
July is here and casual is often the order of the day. Hot weather, vacation schedules and casual thinking can often lead to customer problems. Keeping your business relevant, reliable and relaxed for the rest of the summer will mean you may want to revisit your...
Doing it Right
I was reading a book the other day and it quoted John Wooden. I didn't know who he was but if you like basketball, apparently he was pretty awesome. His famous quote is: "If you don't have time to do it right, when will you have time to do it over?" From my...
Four Ways to Protect Your Turf
"Well, any effort to maximize your potential and ability is a good thing." Daniel Goleman Planning to retire and owning your own business are not mutually exclusive, they just need planning - both you and the business. As business owners, before we think about...
Success when Searching the Internet
About once a week I am asked by someone to find some sort of information, product, or service. I usually have a good success rate of returning exactly what they are looking for or better. Which, I suspect (not really) is why I keep getting asked to find things. I...