by Tiffiny Fayerweather | Apr 14, 2014 | Uncategorized
The first step towards great customer service starts with the hiring process. Just because an applicant has a great attitude and demeanor, it does not mean that they will always have that on the floor with your customer. You need to ask the right questions to...
by Linda Fayerweather | Apr 7, 2014 | Uncategorized
You, too can have a trademark, in fact, you may already have one!. A trademark may be a Word, Symbol, Design or Combination word and design, a Slogan or even a Distinctive sound which identifies and distinguishes the goods or services of one party from those of...
by Tiffiny Fayerweather | Apr 7, 2014 | Uncategorized
Summer is FINALLY almost here and it has been one beautiful day after another. Many staff members as well as managers are turning their thoughts to golf, vacation, and other outdoor activities. Summertime temperatures may make you feel your staff has come to a slow...
by Linda Fayerweather | Mar 17, 2014 | Uncategorized
A well crafted loyalty card is designed to reward existing customers and be an attraction to new customers and that is an economic incentive. The most common one people find is at many coffee shops – buy ten drinks the eleventh one is free. The economics is...
by Linda Fayerweather | Mar 10, 2014 | Uncategorized
Most of us have experienced the “Customer Service Scowl” and know exactly how it feels when we, as customers, are not appreciated. On the other side of the counter, empowering employees to deal with “Customers Scowling” is even trickier. On a recent trip to the...
by Tiffiny Fayerweather | Feb 17, 2014 | Employee Management, Uncategorized
If you have been preparing yourself for the zombie apocalypse, congratulations, it’s here. Unfortunately, it’s not the kind of invasion you thought it would be. According to a Gallup.com poll report one in five employees are actively disengaged at work and this could...
Changing Lanes RSS Feed