by Linda Fayerweather | Oct 6, 2013 | Customer Service & Culture, Selling
Time and time again we hear “The customer is Always Right!”, yet we all know we are not always right nor are our customers. The challenge is to figure out what will create a satisfied customer and over all, the customer deserves to be respected. In Lean...
by Jeff Mendelsohn | Aug 26, 2013 | Customer Service & Culture, Selling
Every month I have several sales meetings with potential clients. Some work out, some don’t. It is the way business works. But something happened recently that made me rethink my policy and part of my contact. I met with a potential client who had a fairly...
by Linda Fayerweather | Jun 10, 2013 | Business Planning, Selling, Selling a Business
When was the last time you took off two weeks? Business owners need to plan and then take vacations to refresh, reinvigorate and renew their commitment to their business. A vacation from your business is important to the health of your future and your businesses. ...
by Linda Fayerweather | Jun 2, 2013 | Planning for Business, Selling, Selling a Business
Dreaming about the value of your business? Especially when Instagram sold for $1 Billion in 2012 to Facebook and Tumblr was sold in May 2013 to Yahoo for $1.1 Billion with $13 Million in revenue. These were both still very much start-ups; Instagram with 13...
by Tiffiny Fayerweather | May 21, 2013 | Business Networking, Customer Service & Culture, Selling, Uncategorized
Your customers are the reason your business is in existence. Keeping up with them and making them feel they are appreciated is the key to customer retention and referrals. Building lasting relationships is easy and costs your business very little. A little time on...
by Jeff Mendelsohn | Apr 1, 2013 | Business Improvement, Customer Service & Culture, Selling
This past week I was contracted to redo a module in a web application because the sales team was misrepresenting that part of the application in their sales process. The sales team wasn’t trying to mislead anyone, they honestly thought that part of the...
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