by Tiffiny Fayerweather | Aug 22, 2012 | Business Culture, Customer Service & Culture, Employee Management
Recently, I was listening to someone talk about their new mission statement and my ears perked up when he started talking about not being able to read another business’s mission statement on an elevator ride because it was too long. He pointed out that your...
by Tiffiny Fayerweather | Aug 1, 2012 | Business Management, Customer Service & Culture, Employee Management, Personal Improvement
According to a new CareerBuilder survey, 64% of employers said that they’d think less of an employee who repeatedly uses curse words, and 57% would be less likely to promote that person. Does your office culture promote naughty words? Many businesses with a relaxed...
by Jeff Mendelsohn | Jul 30, 2012 | Business Culture, Business Improvement, Customer Service & Culture
If you don’t have a customer retention plan as part of your sales and marketing process, then you are missing half your sales. You could be losing customers because they might feel you forgot about them and just thought they were a dollar sign. Here is a simple...
by Jeff Mendelsohn | Jun 11, 2012 | Benchmarking, Business Improvement, Business Management, Customer Service & Culture, Personal Improvement
To me being accountable means being responsible for your actions and showing that you can follow through AND follow up. By being accountable, it builds trust between you and your client. Which will help your business relationship prosper. If that isn’t a good...
by Jeff Mendelsohn | Feb 11, 2012 | Business Management, Customer Service & Culture, Image & Marketing, Organization
Back when I first started out my professional career as a web designer I would take on every and any web or media based job I could get my hands on. My list of services was a mile long. I did every thing from web design to video work. I was the jack of all trades and...
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