by Tiffiny Fayerweather | Oct 31, 2012 | Customer Service & Culture, Employee Management, Personal Improvement, Uncategorized
Ah, the time of year when people come together and give each other handfuls of body aches, sneezing, coughing and all other kinds of unmentionable ailments. It’s time for cold and flu season. So what does this have to do with business? Unless you have the...
by Jeff Mendelsohn | Oct 15, 2012 | Customer Service & Culture
These last few weeks being out and about shopping I’ve come across some unusually bad customer service. Your customers are every thing and most of the time they don’t expect much. The image that your business presents to customer can make or break your...
by Tiffiny Fayerweather | Oct 3, 2012 | Business Networking, Customer Service & Culture, Image & Marketing
Social media sites have given companies ways to communicate with people like never before. You can ask your fans how they like your newest product and get instant feedback good and bad. The good comments are great, but how do you respond when a fan posts a terrible...
by Jeff Mendelsohn | Sep 24, 2012 | Business Improvement, Customer Service & Culture
This past month I’ve talked to several potential clients about a new website and other services. They all had a common theme, they were all unhappy with their current web providers. When we talked about what my company could do for them it became apparent that...
by Linda Fayerweather | Sep 18, 2012 | Business Improvement, Business Planning, Customer Service & Culture, Planning for Business
If you are not working ON your business at least 5 hours a week, then maybe on your way home tonight you will want to pick up some cheese and crackers so when you “whine” you won’t be doing it on an empty stomach. In Michael Gerber’s The E-Myth Mastery as...
by Tiffiny Fayerweather | Aug 29, 2012 | Customer Service & Culture, Employee Management, Financial
Your business is growing and the next step in the commitment process is that crying, stress-filled little bundle of wages, taxes and insurance payments. It’s time to talk about salaries. Adding on a new staff member is expensive and there is no guarantee you will get...
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