by Jeff Mendelsohn | Dec 24, 2012 | Customer Service & Culture, Financial
A few weeks ago I received a telemarketing call from a billing company that wanted to sell me a collection service. Instead of billing my clients directly this company would bill my clients, take 10% but would guarantee all my clients would pay and pay on time. The...
by Tiffiny Fayerweather | Dec 20, 2012 | Business Management, Business Planning, Customer Service & Culture, Employee Management
In business people come and people go. Sometimes it’s voluntary and other times, not so much. Either way your business needs to have a plan of action to keep from missing any steps. No matter what the reason for separation an exit strategy should include a checklist....
by Jeff Mendelsohn | Dec 17, 2012 | Business Culture, Customer Service & Culture
It isn’t all about the products/service, price or location, sometimes it comes down to what your customer experiences when they visit your store. I was talking to a potential client a few weeks ago. She owns a small pastry shop. In her shop she has an area where...
by Jeff Mendelsohn | Dec 10, 2012 | Customer Service & Culture, Financial
It is always nice to give a discount to friends and family but it can really hurt your business if you don’t have a clear policy in place. So who should you give a discount to and how much? To keep it simple, discounts are for people who fall into the following...
by Jeff Mendelsohn | Dec 3, 2012 | Customer Service & Culture
A few weeks ago I was at a local comedy club, per usual they ask you to turn off cell phones, keep your table talk to a minimum, no cameras, and just enjoy yourself. The group next to us had a really difficult time not talking. They didn’t heckle the comedian...
by Tiffiny Fayerweather | Nov 7, 2012 | Business Management, Customer Service & Culture, Employee Management
I will be very happy to wake up later in the week and not hear political campaign commercials on my television, radio or Pandora. I don’t know about you, but I feel this election has been very dirty. It is never okay in my book to make another look bad just to win a...
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