by Tiffiny Fayerweather | May 21, 2013 | Business Networking, Customer Service & Culture, Selling, Uncategorized
Your customers are the reason your business is in existence. Keeping up with them and making them feel they are appreciated is the key to customer retention and referrals. Building lasting relationships is easy and costs your business very little. A little time on...
by Tiffiny Fayerweather | Apr 1, 2013 | Customer Service & Culture, Employee Management, Trends, Uncategorized
Boss, Manager, Owner, Foreman, Supervisor; if any of those titles preface your name, you are in a relationship with others – your employees. Libraries are full of management books on how to motivate, educate, discipline, and compensate employees which are a...
by Jeff Mendelsohn | Apr 1, 2013 | Business Improvement, Customer Service & Culture, Selling
This past week I was contracted to redo a module in a web application because the sales team was misrepresenting that part of the application in their sales process. The sales team wasn’t trying to mislead anyone, they honestly thought that part of the...
by Jeff Mendelsohn | Feb 18, 2013 | Business Improvement, Customer Service & Culture
A core point of having a business is to make money by providing a service or product. If you can’t make money, I’m guessing you won’t be able to run your business for very long. A problem I’ve been seeing a lot lately on websites is making...
by Tiffiny Fayerweather | Feb 4, 2013 | Business Culture, Business Management, Customer Service & Culture, Employee Management, Image & Marketing, Uncategorized
We have all heard the term “You only get one chance to make a first impression”, but did you know that 55 percent of people base those first impressions on appearance? Whether you like it or not, staff attire speaks for your business; it can say successful, confident,...
by Jeff Mendelsohn | Jan 14, 2013 | Business Improvement, Customer Service & Culture, Security
I don’t have to tell you that email spam is still a huge problem. I receive more spam in a day than good email in a week. Part of the spam comes from other people’s lack of knowledge when handling email addresses. A few times a month I receive a mass email...
Changing Lanes RSS Feed