by Jeff Mendelsohn | Oct 7, 2013 | Business Management, Customer Service & Culture
In all my years being a customer I have dealt with some pretty ridiculous policies. Policies that cripple businesses by pushing customers away or forcing employees to have their hands tied when it comes to helping customers. It always boggles my mind why you would...
by Linda Fayerweather | Oct 6, 2013 | Customer Service & Culture, Selling
Time and time again we hear “The customer is Always Right!”, yet we all know we are not always right nor are our customers. The challenge is to figure out what will create a satisfied customer and over all, the customer deserves to be respected. In Lean...
by Jeff Mendelsohn | Sep 15, 2013 | Business Improvement, Customer Service & Culture, Image & Marketing
Gary owns a parking lot sweeping service. After hours he comes in and cleans parking lots of garbage and rocks. Overall Gary’s business is pretty successful. He has steady customers and enough jobs to keep him busy all year but he has hit a plateau. For every...
by Jeff Mendelsohn | Aug 26, 2013 | Customer Service & Culture, Selling
Every month I have several sales meetings with potential clients. Some work out, some don’t. It is the way business works. But something happened recently that made me rethink my policy and part of my contact. I met with a potential client who had a fairly...
by Linda Fayerweather | Jul 29, 2013 | Business Management, Business Planning, Customer Service & Culture, Image & Marketing
Just imagine you are at a Chamber Luncheon and someone asks you “What is your mission?” If you can’t answer that question immediately and succulently all the fairy dust in the world won’t motivate people to follow you. Being the capitalist...
by Tiffiny Fayerweather | May 27, 2013 | Business Networking, Customer Service & Culture, Employee Management, Image & Marketing
Everybody likes to be a story teller, especially if it’s about some person or event you have in common. The problem is knowing what it is appropriate and when it’s not. Just the other day I was at a personal appointment with my hairstylist. It wasn’t really my...
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