by Linda Fayerweather | Sep 7, 2014 | Customer Service & Culture
While at my local Post Office recently, when I went to throw away the paper off the postage labels from the stamps I purchased, I discovered that all the little trash slots under the workstations were screwed shut. When I asked the postal person where I might throw...
by Linda Fayerweather | Jun 2, 2014 | Business Improvement, Customer Service & Culture
Chaos and Confusion are some small businesses’ response to customer service. You have probably even talked to some. I did when my cell phone died last year. When I called the customer service number, typed in my cell phone number twice, waited for 10 minutes and...
by Tiffiny Fayerweather | May 5, 2014 | Customer Service & Culture, Employee Management, Image & Marketing, Uncategorized
Have you noticed lately when you have a complaint to a company the voice on the other end offers a cheap discount and ends with “Is there anything else I can do for you?” Since when will it be okay to give three free months of a service that does not have anything to...
by Jeff Mendelsohn | Mar 10, 2014 | Business Improvement, Customer Service & Culture
As a web developer I have the skills to build all sorts of cool web based applications. I love being able to build features and applications that make any one’s life easier. But sometimes it backfires on me. Mainly, I can and have spent weeks, months and even...
by Jeff Mendelsohn | Dec 23, 2013 | Business Management, Customer Service & Culture
Since I’ve gotten into web development I’ve spent a good amount of time building new web applications and taking care of web applications. One web application in particular really stuck out by slowly becoming a train wreck. This web application was highly...
by Linda Fayerweather | Nov 11, 2013 | Business Improvement, Customer Service & Culture
It is here! The holiday season seems to have shown up even before I put my Halloween decorations away. Now, as savvy business owner, we need to be proactive in making sure our business work is covered. Talking to a retail business owner is one way to get ideas for...
Changing Lanes RSS Feed