by Tiffiny Fayerweather | Aug 22, 2012 | Business Culture, Customer Service & Culture, Employee Management
Recently, I was listening to someone talk about their new mission statement and my ears perked up when he started talking about not being able to read another business’s mission statement on an elevator ride because it was too long. He pointed out that your...
by Tiffiny Fayerweather | Aug 15, 2012 | Business Culture, Employee Management, Personal Improvement, Uncategorized
Your priorities shift when the economy has your business grasping for the seat before the flush sucks all of your hard earned money in, and it’s easy to forget that respecting your staff members can actually save you some dollars and sanity. Research has shown that...
by Linda Fayerweather | Aug 14, 2012 | Business Culture, Business Improvement
To grow a valuable business – one you can sell – you need to set up your company so that it is no longer reliant on you. This can be easier said than done, especially when, like a PR consultant or plumber, what you are selling is your expertise. To scale...
by Tiffiny Fayerweather | Aug 8, 2012 | Business Culture, Business Networking, Employee Management, Uncategorized
I have seen my fair share and somewhat ashamed to say that I myself have been involved in a few conflicts in the workplace. Conflict is a natural part of human behavior and no matter where you go it will happen. The key is to understand how to approach the issue at...
by Linda Fayerweather | Jul 31, 2012 | Business Culture, Business Improvement
We have all heard a manager joke to employees saying “Do what I say, not what I do”. Managing by modeling the behavior we need is an important first step in Great Leadership. If we want our employees and peers to be on time, we need to be on time ourselves. If we...
by Jeff Mendelsohn | Jul 30, 2012 | Business Culture, Business Improvement, Customer Service & Culture
If you don’t have a customer retention plan as part of your sales and marketing process, then you are missing half your sales. You could be losing customers because they might feel you forgot about them and just thought they were a dollar sign. Here is a simple...
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