by Jeff Mendelsohn | Jan 14, 2013 | Business Improvement, Customer Service & Culture, Security
I don’t have to tell you that email spam is still a huge problem. I receive more spam in a day than good email in a week. Part of the spam comes from other people’s lack of knowledge when handling email addresses. A few times a month I receive a mass email...
by Jeff Mendelsohn | Jan 7, 2013 | Business Improvement, Business Management
Some food for thought. A few years ago I bid on a web development job. This company wanted me to rewrite a web application so it worked with any database software. Not super hard but time consuming with skills to backup knowing the differences between the databases....
by Jeff Mendelsohn | Dec 24, 2012 | Customer Service & Culture, Financial
A few weeks ago I received a telemarketing call from a billing company that wanted to sell me a collection service. Instead of billing my clients directly this company would bill my clients, take 10% but would guarantee all my clients would pay and pay on time. The...
by Jeff Mendelsohn | Dec 17, 2012 | Business Culture, Customer Service & Culture
It isn’t all about the products/service, price or location, sometimes it comes down to what your customer experiences when they visit your store. I was talking to a potential client a few weeks ago. She owns a small pastry shop. In her shop she has an area where...
by Jeff Mendelsohn | Dec 10, 2012 | Customer Service & Culture, Financial
It is always nice to give a discount to friends and family but it can really hurt your business if you don’t have a clear policy in place. So who should you give a discount to and how much? To keep it simple, discounts are for people who fall into the following...
Changing Lanes RSS Feed