by Jeff Mendelsohn | Mar 31, 2014 | Business Improvement
For a few months now I’ve been working with a client to connect SalesForce to their website. Overall it has been a good and interesting process. Originally they just wanted to keep their user/company data sync’d but exploring what I have access to as far...
by Linda Fayerweather | Mar 31, 2014 | Saving Time, Security
Traveling for business or personal now means many of us take two, three or more devices with us on a trip. Many of us will have a phone and a computer like device (Ipad, Surface, Laptop, Tablet) and maybe a reading device (Nook or Kindle), too. Travel Tips:...
by Jeff Mendelsohn | Mar 17, 2014 | Business Improvement
Something I’ve been thinking about lately is the customer life cycle and how a customer moves through a business. This is just a rough idea but it got me thinking what I started to break it down. I realized how much not only my business is missing but also how...
by Linda Fayerweather | Mar 17, 2014 | Uncategorized
A well crafted loyalty card is designed to reward existing customers and be an attraction to new customers and that is an economic incentive. The most common one people find is at many coffee shops – buy ten drinks the eleventh one is free. The economics is...
by Linda Fayerweather | Mar 10, 2014 | Uncategorized
Most of us have experienced the “Customer Service Scowl” and know exactly how it feels when we, as customers, are not appreciated. On the other side of the counter, empowering employees to deal with “Customers Scowling” is even trickier. On a recent trip to the...
Changing Lanes RSS Feed