by Jeff Mendelsohn | Dec 17, 2012 | Business Culture, Customer Service & Culture
It isn’t all about the products/service, price or location, sometimes it comes down to what your customer experiences when they visit your store. I was talking to a potential client a few weeks ago. She owns a small pastry shop. In her shop she has an area where...
by Linda Fayerweather | Dec 11, 2012 | Benchmarking, Business Planning, Goals, Uncategorized
Business owners often have a love hate relationship with budgeting. The Fortune 1000 would not think about joining the next fiscal year WITHOUT a budget, so why is it so hard for the smaller business to do this time honored process. Here are the three areas I see...
by Jeff Mendelsohn | Dec 10, 2012 | Customer Service & Culture, Financial
It is always nice to give a discount to friends and family but it can really hurt your business if you don’t have a clear policy in place. So who should you give a discount to and how much? To keep it simple, discounts are for people who fall into the following...
by Tiffiny Fayerweather | Dec 5, 2012 | Business Culture, Business Improvement, Business Management, Employee Management
Buying Christmas gifts for family members is hard enough and now you have to buy something for your staff members too! Whether you want to give everyone the same gift across the board or make each one a little more personalized, a conversation with your accountant...
by Linda Fayerweather | Dec 4, 2012 | Business Culture, Economics, Selling
The other day, I was speaking with a successful business owner in her late fifties who runs a retail operation with over 40 employees. Even though she was tired and feeling very burnt-out, she was planning to wait another three to five years before selling her...
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