by Tiffiny Fayerweather | Aug 29, 2012 | Customer Service & Culture, Employee Management, Financial
Your business is growing and the next step in the commitment process is that crying, stress-filled little bundle of wages, taxes and insurance payments. It’s time to talk about salaries. Adding on a new staff member is expensive and there is no guarantee you will get...
by Linda Fayerweather | Aug 28, 2012 | Uncategorized
Like the law of gravity, the Law of Profitability does not change over time. Everyone knows that a business must make enough money to pay all its bills but often employees and customers forget that businesses are in business to make a profit. Knowing what your...
by Jeff Mendelsohn | Aug 27, 2012 | Business Culture, Business Improvement, Personal Improvement
I helped a business friend work on a web site for one of his clients. We were making changes to their membership service site, a small dynamic site. Something that would take six to eight months. At first the experience was a huge mess. There was a VP of a department,...
by Tiffiny Fayerweather | Aug 22, 2012 | Business Culture, Customer Service & Culture, Employee Management
Recently, I was listening to someone talk about their new mission statement and my ears perked up when he started talking about not being able to read another business’s mission statement on an elevator ride because it was too long. He pointed out that your...
by Linda Fayerweather | Aug 21, 2012 | Benchmarking, Business Management, Business Planning
Changing the way we do things requires doing things differently and causes resistance. In fact, habits are some of the hardest things to change and that is why when we want to create change, we will talk about making the change a “habit”. Resistance is...
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