by Tiffiny Fayerweather | Apr 14, 2014 | Uncategorized
The first step towards great customer service starts with the hiring process. Just because an applicant has a great attitude and demeanor, it does not mean that they will always have that on the floor with your customer. You need to ask the right questions to...
by Tiffiny Fayerweather | Apr 7, 2014 | Uncategorized
Summer is FINALLY almost here and it has been one beautiful day after another. Many staff members as well as managers are turning their thoughts to golf, vacation, and other outdoor activities. Summertime temperatures may make you feel your staff has come to a slow...
by Tiffiny Fayerweather | Feb 17, 2014 | Employee Management, Uncategorized
If you have been preparing yourself for the zombie apocalypse, congratulations, it’s here. Unfortunately, it’s not the kind of invasion you thought it would be. According to a Gallup.com poll report one in five employees are actively disengaged at work and this could...
by Tiffiny Fayerweather | Feb 3, 2014 | Uncategorized
Do you feel like your meetings just don’t seem to be effective anymore? Maybe it’s time to start keeping score. A meeting scorecard is almost like an agenda without the detail. Your meeting scorecard should have the topics that need to be discussed at every meeting...
by Tiffiny Fayerweather | Jan 13, 2014 | Uncategorized
Recently I was looking for a solution to a computer problem I was having. I had an idea in my head on how to solve it and went to a few stores to ask around about my best options. Store No. 1 had no idea, store No. 2 never even tried to help me and store No. 3 did...
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